Help & Support

Last updated 2 November 2026

Need a hand? Email airyapps001@gmail.com and we'll get back to you, usually within two working days.

How do I save a reel?

In Instagram, YouTube, TikTok or Safari tap Share, then ReelVault. Pick a folder (or type a new one) and tap Save. You can also copy a link and open ReelVault — it will offer to save it.

ReelVault isn't in my share sheet

Tap Share, scroll the app row to the end and tap More. Tap Edit, switch ReelVault on and drag it to the top so it's always first.

A video won't play

Its owner may have made it private, removed it, or turned off embedding, and some platforms are blocked in some countries. Tap Open in Instagram (or YouTube/TikTok) to watch it in the original app.

How do I use my saves on another device?

Go to Settings → Sync across devices and sign in with Apple or Google on both devices. Your folders and saves merge automatically.

How do I delete my data?

In Settings tap Delete my backup and data (when signed in: Delete account and cloud data). This removes your cloud backup and account. See the Privacy Policy for details.